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Product & Comfort
How do I adjust the firmness of my Kozi Pillow?
Carefully adjust the memory foam fill by unzipping the inner liner until it suits your sleep preferences. It may require several adjustments to find the perfect filling. Retain extra foam for future modifications.
What materials are used in the Kozi Pillow?
Each pillow is filled with premium shredded memory foam and encased in a soft, breathable, hypoallergenic cover.
Does the pillow sleep hot?
Not at all. The shredded fill promotes airflow, and our cover fabric is designed to stay cool and breathable through the night.
Will the pillow go flat over time?
No, Kozi’s adjustable fill keeps its shape longer than traditional pillows. You can easily fluff or top it up anytime.
Care & Maintenance
Is the cover machine-washable?
Yes! The outer cover is removable and machine-washable on a gentle cycle. Tumble dry low. (Do not wash the foam fill.)
Can I wash or replace the memory-foam fill?
The foam shouldn’t be washed, but you can spot-clean it if necessary.
How often should I wash my Kozi Pillow cover?
Up to you. However, we recommend to wash it frequently for freshness.
Shipping, Returns & Warranty
How long does shipping take?
Orders usually ship within 1–2 business days. Delivery takes 3–7 business days depending on your location.
Do you offer returns?
Yes! If Kozi is not the perfect fit, you can return it within 30 nights for a full refund.
What’s covered under warranty?
Your Kozi Pillow is backed by a 1-year limited warranty covering manufacturing defects in materials or workmanship.