Refund policy

Return Policy

• Condition - Returns must include the original pillow and cover in clean, undamaged condition.
  
• Timing - Returns must be initiated within 30 days after receiving the pillow.
• Shipping Costs - Return shipping costs are the responsibility of the customer. We can provide you with a shipping label. The return costs will be deducted from the amount we refund. 
  

How to submit a return request

1. Click the profile icon in the store's menu.

• Sign in to your account:
• In the "Email" field, enter your email address, and then click "Continue".
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.

2. Click "Request return" for the order that you want to submit the return for.

• If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click "Request return".
• If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.
• After the product is returned, you receive a refund within 5 business days. 

As an alternative, you can also get a shipping label yourself. If you do so, please send an email to info@sleepkozi.com with the track & trace.

I need help with returning my order

Please contact us directly by sending an email to: info@sleepkozi.com. We're happy to help you out.